Leak letter generator

Guidance only. An engineer on site confirms it.

Who is the letter to?

Your letter

Dear [recipient name],

I am writing about water that has appeared at [property]. I do not yet know where it is coming from, and I am not suggesting it is from your home. It may be, so I would like to ask for your help in ruling it in or out.

I first noticed it on [date first noticed]. [what you have seen].

Could you let me know whether you have noticed any leak, damp or unusual water use, and whether someone could look at the pipework or fittings on your side, at a time that suits you?

I can arrange access at a time that suits both of us.

You can reach me on [how to reach you]. I would like to resolve this quickly, because water can keep causing damage until the source is found.

Yours sincerely,

[your name]

The letter is built in your browser. Nothing you type is sent or stored. It states what you have seen and asks for a reply, and it makes no claim about who is responsible. Check the wording suits your situation, and keep a copy of what you send and when.

On this page

What the letter says

Each letter follows the same plain shape: who you are and which property, what you have seen and when you first saw it, what you are asking the recipient to do, when you can give access and how to reach you. The opening and the request change with the recipient, and any box you leave blank shows a bracketed placeholder so you can see what is missing.

A letter to a neighbour is a request for help ruling a source in or out, not an accusation. A letter to a landlord or a managing agent asks them to confirm receipt and say who will attend and when. A letter to a builder asks them to look at work they carried out and reply with a date.

What it deliberately leaves out

No claim about who is at fault, what anyone must do or what the law or a lease requires. Those depend on your tenancy, lease, policy and facts, and a template cannot know them. If you need to know your position, ask the organisation or adviser who deals with your situation.

Keep the first letter short and calm. People respond better to a clear request than to a long history, and you can add detail in a follow-up. The letter also makes no promise about money. It asks for action and a reply, and it keeps the tone you would want to be reading yourself.

Before and after you send it

Before: note the date and what you have seen in the evidence log, and check the meter if you have one. Facts make a letter easier to act on than worry does.

After: keep a copy, note the date and how you sent it, and write down any reply. If you are waiting for access to look for a source, the visit that finds it is one price: one fixed price of £480, every method included, agreed before we attend. No VAT is charged. The pricing page and what is included set out the scope.

Your details stay with you

The letter is built in your browser as you type. Nothing is sent, and nothing is stored once you leave the page. Copy the text or print it from the buttons under the letter.

Sources and method

  • Your own detailsThe letter uses only what you type into the boxes, in your browser. It cites no law and gives no legal advice, and it is a starting point you should read and adjust.

Questions customers ask

Does the letter give legal advice?

No. It states what you have seen and asks for a reply. It cites no law and makes no claim about who is responsible.

Is what I type stored or sent?

No. The letter is built in your browser and nothing leaves it.

Can I change the wording?

Yes. Copy it and edit it in your own document before you send it.

What if they do not reply?

Keep a record of what you sent and when, and of any reply. Which steps are open to you depends on your tenancy, lease or policy, so check them with the organisation concerned.

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