Is my property covered?

Guidance only. An engineer on site confirms it.

1. Is the property in London, inside the M25?
2. Is it a home, rather than a shop, an office or another commercial building?
3. Is it one house or one flat, rather than a block or several units?
4. Where do you think the water is escaping?
5. What do you want from the visit?

Answer all five questions to see where your property stands.

This applies the written scope and nothing more. It does not look at your pipes, and the scope for your visit is confirmed in writing before anyone attends.

On this page

What the visit covers

The visit is the one price, £480, for locating the leak with every method it needs, and the written report, in one visit to a single domestic property in London. It is for a single domestic property in London. No VAT is charged.

It is the written scope that decides it, not the tool. The checker only applies that scope to your answers.

What is quoted separately

The repair itself, opening up and making good, commercial or multi-unit buildings, and underground work that needs a different set-up are quoted separately, in writing, before any work starts. That list is the same wherever you read it on this site, and it is why the checker has a "quoted separately" answer rather than a "no".

  • The repair itself, including its labour and parts.
  • Opening up and making good after the leak is found.
  • Commercial buildings and blocks or several units.
  • Underground work that needs a different set-up.

When the answer is not sure

Many properties sit near the line: a flat in a converted house, a leak that could be under a path or under the floor. When you are not sure, say what you can see when you ask. The scope for your visit is agreed in writing before anyone attends, so the question is settled before it costs you anything.

The costs pages go further on what the fixed price does not cover and on the cost of underground leak detection.

What to do next

If you are inside the visit, ask for it and describe the symptom. If you are on the quoted-separately side, say what the building is and where the water shows, and the quote will say what it covers. Either way, read the written scope and the pricing page first.

The how it works page walks through what happens from the first message to the written report.

Sources and method

  • The scope and price wording of this siteThe checker applies the published scope: one domestic property in London, with commercial, multi-unit and underground work quoted separately. It adds no other rule and stores no answers.

Questions customers ask

Does the checker give me a quote?

No. It says which side of the written scope you are on. Any quote is written, specific to your property and agreed before anyone attends.

What if I rent or own a flat in a block?

One flat is one property. If the leak is in a shared pipe, a riser or another unit, tell us when you ask, and the scope is agreed in writing first.

Is the repair covered if the leak is inside the scope?

No. Repair work is quoted separately in writing before it starts, as one fixed price with labour, parts and materials set out. See the pricing page. No VAT is charged.

What if the leak is underground?

Underground work that needs a different set-up is quoted separately, in writing, before any work starts. The cost of underground leak detection explains why it is a different job from tracing a leak inside a building.

Related guides