Privacy policy

Who to write to

Questions about your personal data, and any request under the rights described further down, go to [email protected].

Fixed Price Leak Detection London is a trading name of Emergency Repairs London Ltd, registered in England and Wales, company number 17120057, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

The data controller for the details sent through this website is Emergency Repairs London Ltd.

What reaches us

The enquiry form cannot be sent without a contact number and the property’s postcode. The rest is tucked into the optional section: a name, an email address, the kind of fault and a few lines in your own words. When the form is submitted the page you were on and the moment of sending are noted as well. An email to us arrives exactly as you wrote it, attachments included.

Whoever hosts the site necessarily sees an IP address and browser type with each page request; pages cannot be delivered, nor abuse filtered, otherwise. Please do not put payment card numbers, passwords or medical information into the form or an email.

Why we use it

We use an enquiry to reply to you, since that is why you sent it, and for nothing else. Server logs are kept because we have a legitimate interest in running a site that stays online and resists misuse. No marketing is sent to you, nothing is shared with advertisers and nothing is sold.

The route an enquiry takes

Submitting the form hands it to a small Cloudflare function. That function saves the enquiry in Cloudflare Workers KV, a store of keys and values that wipes every record 180 days after it was written, and also relays the same information on to a Telegram chat that only our team can see. Replies then go out by phone or email. Messages you email to us sit with our mail provider. Some of these suppliers handle data outside the United Kingdom.

Retention

After 180 days the saved copy of an enquiry removes itself. Copies in chat and in email are kept only while the enquiry is still open. If you would like something erased sooner, ask and we will do it.

Your rights

You can ask to see the data we hold about you, have mistakes corrected or the data erased, limit certain uses, object to others, or ask for it in a portable form. Write to [email protected]. It costs nothing, we may need to verify who you are first, and our aim is to respond inside a month. If you are still not satisfied, you may lodge a complaint with the Information Commissioner’s Office, whose website is ico.org.uk.

Sharing and processors

Your details reach only the suppliers needed to receive and answer an enquiry: the hosting and form-handling service, the messaging service used by the team and our mail provider. We do not pass an enquiry to any other business unless the law obliges us to.

Automated decisions and children

Nothing about an enquiry is decided by software alone, and no profile of you is built from it. The site is meant for adults arranging work on a property and is not directed at children.

Cookies and on-device storage

We set no analytics or advertising cookie, and we run no visitor counting. If that ever changes, this page will be amended first and we will ask for consent before any optional cookie is stored.

No page here loads anything from another company: there are no maps, frames or outside widgets, and the typefaces come from this site itself.

After you send the form, the tab’s sessionStorage keeps your number and postcode so the confirmation screen can show them again. It also holds the last page you looked at, letting an enquiry record where it started. Neither leaves your device, and both disappear when the tab is closed.

Changes

A revised policy replaces this one and carries a new date. The conditions for using the site are in the website terms.