Terms of service

Booking a leak detection visit

The visit is priced at one fixed price of £480, every method included, agreed before we attend, and the pricing page sets out what that covers. Repairs and materials are a different matter: they are quoted on their own, and nothing starts until you have said yes. The no find, no fee page explains the one case in which the detection fee is waived. None of this reduces the rights the law already gives you as a consumer.

Figures shown on the site

What we charge is shown on the pricing page, next to a description of the work it pays for. No VAT is charged. Any other amount in a guide is a typical range seen across the industry and is not a quote from us.

Changing your mind

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, most visits arranged at a distance, by phone or through the site, can be cancelled within 14 days of the booking without giving a reason. Work does not begin inside those 14 days unless you ask for it. If you ask for an early start and then cancel, you pay a fair proportion for what had already been done by the time you told us.

An urgent visit that you specifically request may fall outside the right to cancel, although any work beyond the urgent part can still be called off. To cancel, email [email protected] giving the booking date and the address, and keep a copy of your message. Treat this as a short guide only: the regulations themselves take priority.

Complaints

If a visit or an invoice has left you dissatisfied, write to [email protected] saying what happened and what would put it right. If we cannot settle it between us, you may use an alternative dispute resolution scheme or go to court. Either way your legal rights are untouched.

What the guides are for

Our guides describe how leaks tend to show themselves. Every building differs, and a sign that usually points to one cause can come from another, which is why only an inspection at the property can settle it. Please do not break into walls, floors or sealed pipework to chase a leak where electrics or gas are close by.

Safety first

Smelling gas means you should call the National Gas Emergency Service on 0800 111 999 straight away, ahead of anything else. For water near electrics or a pipe that is flooding the property, shut the stop tap and stay clear of wet sockets. Once that is done, request an engineer through the enquiry form and say that it is urgent.

Site content and liability

Everything published here, including the text, photographs and drawings, is the property of Fixed Price Leak Detection London. You are welcome to read it and to link to it, but not to copy it onto another site. We aim to keep pages correct and current without promising that they always are. The law limits how far a business can disclaim responsibility, and nothing on this site goes further than that limit.

English law governs these terms. How we treat the details you send is described in the privacy policy.

Fixed Price Leak Detection London is a trading name of Emergency Repairs London Ltd, registered in England and Wales, company number 17120057, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

Our email address is [email protected].